We respect your right to privacy and we aim to ensure you have a trustworthy experience with us, including when using our websites and booking through us. We understand that you care about how your personal data is used by us, and we want to share with you the policies and practices we’ve adopted. This way you can feel confident about how we handle your personal data.
PERSONAL INFORMATION WE COLLECT
We will only collect personal information that is necessary to deliver the best possible service to you.
This information may include any or all of the following:
Name, address(es), telephone number(s) and other contact details;
Any preferences you tell us about.
Why we collect personal information
Generally, we collect and use personal information about you to ensure we are able to operate our trips safely.
We also collect personal information to assist in identifying ways in which we can serve you better, and to assist our internal administration and operations including accounting, risk management, record keeping, archiving, systems development and testing, and staff training.
Some of the information we collect is for the purpose of improving our interaction with customers. We collect personal information about you, including family members and friends, for purposes in relation to your and their dealings (either directly or indirectly) with Family Adventures.
Bookings: First and foremost, we use your personal information to complete and administer your booking.
Customer service: Sharing your details with our booking agents and guides allows us to help you when you need it: for example, helping you make a booking, or responding to your queries.
Customer reviews: We may use your contact information to send you a short questionnaire about your experience. This helps us understand and improve our service.
Marketing activities: We also use your personal information for marketing activities, as permitted by law. For example: We may use it to contact you by telephone, email or SMS with information on our latest deals, offers and updates, including details of our services, special offers, discounts or promotions.
Other communications: There may be other times when we contact you by email, phone or SMS, depending on the contact information you share with us. There could be a number of reasons for this:
o We may need to respond to and handle your requests.
o When you use our services, we may send you a questionnaire or ask you to review your experience with us.
Improving our services: We use personal information for analytical purposes, to improve our services, to enhance the user experience, and to improve the functionality and quality of our online travel services.
Staff Training: We collect this information so we can fulfil our legitimate interests as a business to ensure that our staff are trained to the highest level so that our customers receive the very best travel advice.
If you do not wish to receive information from Family Adventures, please use the contact details below to let us know. Please note that if you make such a request:
We may still need to use your personal information to provide you with the services and products you have requested as a customer.
Sensitive Personal Information
We may also collect and use certain especially sensitive personal information about you, namely specific details of any relevant health/medical conditions and disabilities that you may have. We collect this information directly from you to try to ensure that our trip is appropriate for your needs and to try and keep you safe during any trip that you plan through us.
By law it is required that we obtain your consent to the collection of ‘sensitive information’ and unless you tell us otherwise, we accept that you have agreed to the collection of all information that is provided to us for use in agreement with this policy.
DISCLOSURE TO THIRD PARTIES
In certain situations, we may share your personal information with third parties:
We may supply personal data to a government authority or regulator where required to:
comply with a legal requirement,
for the administration of justice,
for the purposes of customs, visas and immigration, or
where reasonably required to protect your vital interests or
enforce any booking or other contract.
Third-party service suppliers
We may use third-party service suppliers to process your personal information on our behalf for the purposes described above. When a booking requires it, we may also work with third-party payment service suppliers to facilitate payment. We also work with third-party advertisement networks to market services on other platforms and involve third-party suppliers for analytical purposes. All these third parties will be bound by confidentiality agreements and will not be allowed to use your personal information for any purposes other than those described above.
We do not share your personal information with third parties for them to use for the purposes of sending you marketing information or for those third parties to use your information for their own purposes.
HOW DOES FAMILY ADVENTURES PROTECT MY PERSONAL INFORMATION?
As with all information, Family Adventures will never rent or sell your personal information.
Personally identifiable material is stored on servers or databases, which may involve storing data on storage or computer systems provided by third party suppliers. None of this is publicly accessible.
We restrict access to personal information to our contracted third party providers who need to know that information in order to process it for us and who are subject to strict contractual confidentiality obligations. We extend these privacy policies to our business relationships. We expect the companies we select as our service providers and business partners to honour our privacy policies in the handling of customer personal information.
Transmission of information over email is not secure, and if you submit any information to us over the internet by email you do so entirely at your own risk. We cannot be responsible for any costs, expenses, loss of profits, harm to reputation, damages, liabilities or any other form of loss or damage suffered by you as a result of your decision to transmit information to us by email.
SSL certificate for payments
We use industry standard Secure Socket Layer (SSL) technology which encrypts the payment information you enter via our website. This prevents other computers impersonating your computer and prevents third parties reading or changing your information as it travels over the internet. Credit Card details are NOT stored on our database when you book via our website. If you are unhappy about entering your payment information online, then you are more than welcome to call us on 0800 4 7238464 (freephone within NZ), +64 3 442 8836 or contact firstname.lastname@example.org
HOW WE COLLECT INFORMATION?
We may collect and update that information over the phone, by letter, email, over the internet, on our website, in person or if you participate in our marketing campaigns.
When you visit our websites, we may collect certain information, even if you don’t book a trip with us. We will collect certain technical information about you when you visit our website. This is likely to include: the internet domain you use, your IP address or other device identifier, your browser type and version (e.g. Chrome or Internet Explorer), the operating system and platform that you are using (e.g. Windows or Mac), the screen resolution of your device, the dates and times when you access our website, the full URLs of the pages you visit and the websites or links that you use to access our website, login information, details of products or services that are viewed and the length of visits to certain pages of the website. None of this information by itself will be able to tell us who you are, but it can still be considered ‘personal’ information.
We use this information for site management and security purposes (such as troubleshooting and testing) as well as to help us improve our website. We do not try to identify individual users or their usage habits from this data.
We collect this information so we can fulfil our legitimate interests as a business to ensure that our website is fit for purpose and promotes our services appropriately for our customers, including by displaying information that our customers are interested in. We also rely on our legitimate interest in measuring customer satisfaction and troubleshooting any website issues. Where required by law, we may also seek and rely on your consent.
We may collect and use information from various sources in connection with the marketing and advertising of our services. We may also use data we collect from you (either directly or via our website or advertising) to help us to measure the effectiveness of our advertising and to
establish what interests you and what doesn't.
Our website uses Google Analytics, a service which transmits website traffic data to Google servers in the United States. Google Analytics does not identify individual users or associate your IP address with any other data held by Google. We use reports provided by Google Analytics to help us understand website traffic and webpage usage.
Photographs, Video & Testimonials
Feedback supplied to Family Adventures may also be used in print and online for marketing and advertising purposes. This includes but not limited to, third party review sites and questionnaires supplied to us post-tour. Additionally, any photographs, video and text sent to Family Adventures must be the client’s own.
If you make use of any Family Adventures social media features, either on our website, an app or otherwise through a social media provider, we may access information about you via that social media provider in accordance with their policies. When using a social media feature and if you have chosen to include it in your social media account, we may access information such as your name, profile picture, gender, birthday, email address, town or district and any other information you have chosen to make available. Depending on the privacy settings of you and your friends, we may access information that you provide to a social media provider regarding your respective locations (“Location Data”) to provide you with relevant content. Please note that your Location Data may also be shared with your friends on a social media provider in accordance with your privacy settings for that social media provider.
Our site may, from time to time, contain links to and from other websites. Please note that when you click on one of these links, you are entering another site and we are not responsible for the content or information collection polices of other sites. Please make sure you view their privacy and other policies before you submit any of your personal information.
If you contact us about these rights, we may ask for proof of your identity before we act, and may refuse to act if you do not provide this or your identity is not established by you. This is to ensure that your data is protected and kept secure.
You may request us to tell you whether we are processing personal data about you, to tell you what personal data we are processing and for what purposes, and to provide you with a copy of your personal data that we hold. We will need to verify your identity before disclosing personal information.
When gathering, using and disclosing personal information we will take all measures to ensure the information is correct, complete and current. However, if at any time the information is incorrect, Family Adventures will endeavour to ensure the information is accurate as soon as possible.
You have the right to object to the use of your personal information for direct marketing or where we use it on the basis that we say we have a legitimate interest in using it.
You have the right to have your personal information deleted or removed in certain circumstances and we may have the right in some cases to refuse to do so. We will need to verify your identity before disclosing personal information.
You have the right to obtain and re-use your personal information for your own use in certain circumstances.
You may prevent or suppress the processing of your personal information in certain circumstances.
CONTACT & COMPLAINTS
INFORMATION ON THIS WEBSITE IS PROVIDED 'AS IS' WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED.
While every effort has been made to provide the most accurate information we advise that information on this website may contain technical inaccuracies or typographical errors. FA may at any time and without notice make improvements and/or changes in the products and/or the programs described in this information.
Family Adventures makes no representations whatsoever about any other website which you may access through this one. When you access a non-Family Adventures website, please understand that it is independent from Family Adventures, and that Family Adventures has no control over the content on that website. In addition, a link to a non- Family Adventures website does not mean that Family Adventures endorses or accepts any responsibility for the content, or the use, of such website.
IN NO EVENT WILL FA BE LIABLE TO ANY PARTY OR ANY DIRECT, INDIRECT, SPECIAL OR OTHER CONSEQUENTIAL DAMAGES FOR ANY USE OF THIS WEBSITE, OR ON ANY OTHER HYPERLINKED WEBSITE, INCLUDING, WITHOUT LIMITATION, ANY LOST PROFITS, BUSINESS INTERRUPTION, LOSS OF PROGRAMS OR OTHER DATA ON YOUR INFORMATION HANDLING SYSTEM OR OTHERWISE, EVEN IF WE ARE EXPRESSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.